Support
A question, a technical issue or a request about your data? Here is how to reach us.
Contact us
Email us describing your issue. Where possible, mention your device (iPhone, Android) and the app version — it helps us answer faster.
contact@lexavo.beWe reply within 5 business days.
Frequently asked questions
- How do I create an account?
- Download the Lexavo app, open it and choose “Create an account”. A valid email address and a password of at least 12 characters are required.
- I forgot my password
- On the sign-in screen, tap “Forgot password”. A reset link is sent to your email. That link also unlocks an account temporarily blocked after several failed attempts.
- How do I manage or cancel my subscription?
- Lexavo subscriptions are purchased and managed on lexavo.be, never inside the app. Sign in on the Subscription page to change or cancel. Cancellation takes effect at the end of the period already paid for.
- How do I delete my account?
- In the app: Settings → Delete my account. Deletion is permanent and erases your personal data in accordance with Article 17 GDPR. You may also request it by email.
- How do I get a copy of my data?
- In the app: Settings → Export my data (Article 20 GDPR). The file is sent to you by email.
- How do I report problematic content?
- Notes shared between students include a “Report” button. You can also write to moderation@lexavo.be. Every report is reviewed.
- Which languages does Lexavo support?
- French, Dutch, English and German. The language follows your device setting and can be changed in Settings.
Legal documents
Lexavo provides general legal information on Belgian law and does not constitute legal advice. For any step affecting your rights, consult a lawyer.